Last Updated: [14-02-2026]

We aim to deliver fresh and high-quality cakes.
Due to the perishable nature of products, refunds are limited and handled carefully.

1. Eligible for Replacement or Refund

You may request support within 2 hours of delivery if:

• Wrong product delivered
• Cake damaged during delivery
• Cake spoiled or not consumable
• Major difference from confirmed order

Photo proof is required.

2. Replacement Policy

If issue is valid, we will:

• Replace the cake OR
• Offer store credit OR
• Provide partial/full refund (decision based on issue severity)

3. Non-Refundable Situations

Refunds are NOT applicable for:

• Change of mind after delivery
• Minor design or color variation
• Taste preference
• Slight delay in delivery
• Incorrect address provided
• Product already consumed

4. Cancellation Refund

• Cancel before preparation → 100% refund
• After preparation starts → No refund

Refunds (if applicable) are processed within 3-7 business days to original payment method.

5. Contact for Support

Send order ID and photos to:

Phone / WhatsApp: 9585135902
Email: cakecbakery@gmail.com